Is It Easy to Cancel Student Universe Flight Within 24 Hours of Purchase
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The key thing happened!
The key thing happened - I bought a flight on Virgin for £500 instead of £977 and it was real… now I don't know about their customer service and I am assuming it's terrible from the reviews, but if you are buying a non-refundable ticket and intend to board the flight it works!!!
Date of experience : September 16, 2022
Atrocious
Atrocious! Do not use! I booked a flight, paid and received confirmation only to then find that my domestics flights were not even booked! Sent me an email to say this will be resolved in 24-48 hours. Nothing was resolved, received no calls/emails to say that they have not been able to confirm flights. It was not until I called them after 3 days for them to give me the option of getting a refund!! Annoyed!
Date of experience : September 07, 2022
Reply from StudentUniverse UK
Hi, sorry that you felt that way. The domestic flights were not showing in your reservation was due to airline schedule change (the airline changed their flight schedule). We requested assistance from the airline right away, however, we did not receive any updates from the airline. We reached out to you on Sept 7th and offered an alternate flight. As you were not satisfied with the alternate option, we have refunded you the entire ticket value. Please allow 7-15 business days for the refund to return. You may contact your bank or us for further information. Sorry again for the airline schedule change.
Refundable/cancellation fees
Staff over the phone were unable to tell me if a flight was refundable before booking. I wanted to double check this as this flight was £1300! I advised their website said to contact them regarding cancellation fees and I was told I could only be given this information after I have a flight booked. Staff could not understand what I was asking them. A very difficult experience and I am having to purchase elsewhere, which is a shame because this was the cheapest flight for my trip.
Date of experience : September 01, 2022
my flight was non-changeable & non refundable but I did get a refund :)
I had a flight from manchester to jfk, but my american student visa didn't come in time so I had to cancel my flight. When I booked the flight it said it was non changeable and non refundable but I rang up anyway just to try my luck. Anyway, I had to pay a £75 cancellation fee(I expected that) but I received a good chunk of my flight money back within a few days. The guy on the phone was really helpful and all round I had a good experience.
Date of experience : August 25, 2022
1 star is one too many
1 star is one too many. I booked a refundable flight back from America and later had to cancel it as my plans had changed. I was in touch with student universe as soon as I realized I couldn't take the flight. I have been unable to get a refund, just told that non refundable and if I pay £75 then they can give me some flight credit, which I will not be able to use as it is so restrictive and has to be used almost immediately. DO NOT TRUST
Edit: after posting this I have been told that my flight was non refundable despite me booking it as refundable.
Date of experience : August 26, 2022
Reply from StudentUniverse UK
Hi sorry to hear that but your flight was non-refundable and can be converted to future travel credit according to the airline. If you have furthur questions, feel free to contact our customer service team or the airline's.
Spoke to Nicole today about cancelling…
Spoke to Nicole today about cancelling a flight, she was amazing. She confirmed every detail with me to make sure I understand fully how the cancellation process worked and any fees that needed to be charged. Definitely using student universe again.
Date of experience : June 27, 2022
Short wait times and helpful customer service
Reading the reviews before I booked I was fearful… especially when I came down with covid 19 2 days before my flight and had to reach out to them for support and a refund. To my surprise the call wait time was only a few mins (which is amazing compared to other competitors) and the call agents were all very helpful. In the end I was able to get a refund minus some fees (to be expected as I didn't pay extra for cancellations) and they followed up with written communication too. Will give it 5 stars once the refund hits my bank account but overall very impressed and would use them again.
Date of experience : May 28, 2022
The WORST company I have ever…
The WORST company I have ever experienced. They do not disclose all costs when booking on their website. The customer service staff are rude and not helpful, and put you on hold wasting hours of your day. No apologies or compensation offered. A waste of my money. I booked through them to save money as a STUDENT, but they have ended up charging me more than any other website. The employees at the helpdesk had the nerve to then tell me it was "just another £100" as if this amount is nothing to them!!!!!!
Date of experience : March 30, 2022
Proceed with extreme caution
Proceed with extreme caution. Serving the interests of the airlines, not their customers. Our flight was cancelled for 'operational reasons' and we tried, unsuccessfully through Student Universe, to get a refund. We had to pay for another flight. They made no effort at all to help us and the whole experience left a very bad taste, not to mention £700 out of pocket. No integrity. Verging on criminal behaviour
Date of experience : February 21, 2022
The worst customer service ever!!
The worst customer service ever! Have been requesting a refund for almost two years. Multiple calls and emails and promised help every time but no one ever gets back to you. It is disgusting to charge this much for flights and when they are canceled refuse to help refund the person! Do not book flights through them!
Date of experience : February 25, 2022
Horrendous customer service and…
Horrendous customer service and company. They lure you in with all of these add-ons and 'cheap flights' but are so far out of pocket, its better to book with the most expensive airline. Providing fake reasons why an airline has a change fee but in reality when you call the airline there is no fee. Additionally, they limit you to a select few flights that are the most expensive on the airline website.
Date of experience : December 04, 2021
Reply from StudentUniverse UK
Hi there, we're sorry you feel this way! We'd be happy to look into what happened and see if there's anything we can do to help with your situation—we've reached out directly but haven't heard back. If there's anything we can do to help, please just let us know.
shoddy and unsafe
wife and daughter had to book a hotel because studentunivere booked them on a flight that brexit rules meant they couldn't take. Have emailed studentuniverse twice, to date, there has been no reply. they left two females vulnerable.A shoddy and unsafe company - proceed with caution.
Date of experience : February 11, 2022
rubbish lol
very bad experience, not helped at all by any of the many people on the phone.was offered $20 off my next flight after all this, which is nice of them but doubt ill be using it
Date of experience : June 16, 2022
Worst service ever
Worst service ever ,
I booked flight for my employee they then asked for confirmation of my card details and Id etc , I provide all they asked , then I was told they cancelled the booking as they could not Check, although I sent everything requested!
Left my money pending in my account for a week to 10 days.
Stay away from this company
Date of experience : July 27, 2021
Reply from StudentUniverse UK
Hi there, we're sorry about that! Unfortunately, we didn't receive your documents in time and when we did receive them, our system was still unable to find a match for your card information, so the booking was unable to be confirmed. We apologize for the inconvenience.
First Impression
I booked the flight ticket from Indonesia to UK last month via Student Universe website and it was actually the first time. I was surprised because the price was cheaper compared to the price of flight tickets on other websites. So, I am really satisfied and happy. Besides, when I cancelled my flight with Qatar Airways, they returned my refund in just less than a month. Hopefully, they will keep the good work !
Date of experience : April 08, 2021
Disappointed
The reason why I booked with Student Universe is because they looked like a trustworthy website. However, upon booking my flight and paying for premium customer service, I had to call the company several times in order to find out about the cancellation of my original flight and the rescheduled one. I have also had to chase them up several times regarding the refund towards this flight and nothing has been done to resolve this issue. I am extremely disappointed in the company.
Date of experience : July 14, 2021
Reply from StudentUniverse UK
We apologize for the frustration in trying to adjust your flights and receive a refund. We have submitted a refund request for you with the airline and expect that will be processed shortly. Apologies for the delays, please feel free to reach back out directly via email if you need anything else at this point.
I have been waiting for a year to be…
I have been waiting for a year to be refunded for a cancelled ticket! I keep being told by Student Universe that the ticket was 'taken over' by Qatar and told by Qatar that Student Universe is responsible. Nobody is making any effort to sort this out for me despite literally dozens of phone calls backwards and forwards!
Date of experience : July 08, 2021
Reply from StudentUniverse UK
Hi Megan, we're sorry to hear that you've been having trouble getting a refund. We're happy to look into this for you, but we're bound to the airline's rules regarding refund policies. We reached out to you directly so we can help fix this, please reach back out with your email and confirmation number so we can look into your situation.
Efficient complaint procedure
I booked 2 flights with Student Universe, paid, credit card debit. But I didn't received any e-mail confirmation from SU. A few days later I received upgrade offers from airline LATAM, so provided Email was correct.
After raising a complaint with SU they reacted within 48 hours providing the missing data. Very positive customer experience.
Date of experience : April 30, 2021
Very misleading when searching for flights
Very misleading when searching for flights on search engines as they appear on every search as cheapest but dont state its for students only, i asked them to state students on every search about a year ago but guy was just very rude on the phone and it looks as if they still have not made any changes.
Beware you will be able to book and pay for flights etc and the booking will be cancelled a week or so later without any warning.
Date of experience : December 25, 2020
Great at taking your money
Great at taking your money, but after that just don't give a damn. So if you are foolish enough to use this company hope that nothing goes wrong because if it does you are on your own. Don't whatever you do use their preferred insurance company Ergo (formerly ERV) and do check the details of any flights to ensure that the cost is refundable in an emergency (see Air Canada).
Date of experience : September 22, 2020
Source: https://www.trustpilot.com/review/studentuniverse.co.uk
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